Privacy Policy

Introduction

OurBotBuilder.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform and services.

Information We Collect

1. Information You Provide

• Account Information: Name, email address, password
• Payment Information: Credit card details, billing address (processed securely through Square)
• Chatbot Content: Documents, URLs, and training data you upload
• Communications: Messages you send through contact forms or support

2. Automatically Collected Information

• Usage Data: Pages visited, features used, time spent
• Device Information: IP address, browser type, operating system
• Cookies: Session cookies for authentication and functionality
• Analytics: Conversation metrics, bot performance data

3. Chatbot Conversation Data

• End-User Conversations: Messages between your chatbot and your website visitors
• Conversation Analytics: Message volume, response quality, user satisfaction

How We Use Your Information

• Provide and maintain the OurBotBuilder.com platform
• Process your payments and manage subscriptions
• Train and improve your AI chatbots
• Send you service-related emails (password resets, receipts, notifications)
• Respond to your support requests
• Analyze usage patterns to improve our services
• Detect and prevent fraud or abuse
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: OpenAI (for AI processing), Square (for payments), email service providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition
• With Your Consent: When you explicitly authorize sharing

OpenAI Data Processing

We use OpenAI's API to power chatbot responses. Please note:

• Training data and conversations are sent to OpenAI for processing
• OpenAI does not use API data to train their models (per OpenAI's API data policy)
• Data sent to OpenAI is subject to their Privacy Policy

Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data in transit
• Encrypted password storage using bcrypt
• Secure database access controls
• Regular security audits and updates
• Limited employee access to personal data

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

• Account Data: Retained while your account is active
• Conversation Data: Retained for analytics and service improvement
• Payment Records: Retained for 7 years for tax and legal compliance
• Deleted Accounts: Personal data deleted within 30 days of account deletion

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to certain data processing
• Withdrawal: Withdraw consent at any time

To exercise these rights, contact us at hello@ourbotbuilder.com

Cookies

We use essential cookies to maintain your session and provide core functionality. These cookies are necessary for the service to work and cannot be disabled. We do not use third-party advertising or tracking cookies.

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform. Your continued use of the service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us: